At Websparq Digital, we pride ourselves on delivering high-quality digital solutions. While we aim to exceed expectations, we understand that sometimes circumstances arise that may require a refund request. This Refund Policy is designed to outline how we handle refunds for services already provided, while securing both your rights and ours.
1. Refunds for Services Provided:
Once a service has been provided (including but not limited to design, development, digital marketing, consulting, and photography), refunds will generally not be issued. However, we do want to ensure client satisfaction, and in specific cases, we will consider a refund or adjustment based on the following:
- Completion of Service: Once work has been completed and delivered (e.g., website launch, campaign execution, design delivery), the service is considered rendered, and no refunds will be given.
- Partial Completion: If the work is in progress and a client is dissatisfied, a partial refund may be issued based on the percentage of work completed at the time of the request.
- Dispute Resolution: If a refund request is made after service delivery, we will work with you to resolve any concerns. If necessary, we may offer a modification or additional service to meet your expectations.
2. Non-Refundable Services:
Certain services, once provided, are non-refundable. These include:
- Completed Work: This includes all delivered digital products, websites, and completed campaigns.
- Custom and Bespoke Services: Tailored solutions such as custom website designs, branding packages, and consulting are considered non-refundable after delivery, as they are created specifically for the client.
- Digital Products: Any digital products (e.g., templates, downloadable resources) that have been purchased and accessed are non-refundable.
3. Conditions for a Refund Request:
Refund requests for services provided will only be considered under the following conditions:
- Service Dissatisfaction: If a client is dissatisfied with the work delivered, they must notify us within 7 days of receiving the completed service. We will then assess the situation and offer a solution (modification, further revision, etc.) to resolve the issue.
- Communication Issues: If there has been a failure in communication or misunderstanding regarding service expectations, we will work with the client to address and resolve the issue.
- Deficient Deliverables: If the deliverables do not meet the agreed-upon specifications (e.g., quality standards, scope outlined in the contract), we may consider providing a refund or offering to redo the work.
4. Security for Websparq Digital:
To protect the interests of Websparq Digital, the following terms apply:
- Retainer & Deposit: For all new clients, we require an upfront deposit (usually 50% of the total project cost) before any work begins. This helps to secure the project and ensures that both parties are committed.
- Final Payment: The final payment is due once the project is completed and delivered, before the project is handed over to the client. If the client has received the completed service, no refund will be granted.
- Dispute Process: In the unlikely event that there is a disagreement, Websparq Digital will first attempt to resolve the issue through open communication. If the dispute cannot be resolved amicably, legal action or third-party mediation may be pursued, based on the terms of the service agreement.
- Contractual Terms: All refund requests must align with the service agreement signed before work commenced. Any service or refund requests outside the original terms of the contract will not be considered.
5. Exceptions:
Refunds will not be issued under the following circumstances:
- If the client has breached the terms of the contract (e.g., delayed feedback, failure to provide required materials, etc.)
- If the client has signed off on completed milestones or final deliverables.
- If the client’s request is based on subjective preferences rather than measurable quality standards.
Contact Us
If you have any questions regarding our refund policy or need assistance with an issue, please feel free to reach out to us:
- Email: contact@websparq.com
- Phone: +92-3399991115
Our goal is to ensure that every client is satisfied with our services while protecting both parties in the process. We’re committed to resolving any issues fairly and effectively.